Complaints Procedure

 

Bond Housing Group aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

 

If you wish to make a complaint please initially contact us by telephone on 01522 246 724 to try  to resolve the complaint informally.  

 

If we are unable to resolve your complaint at that stage:

 

Please  contact  the Managing Director at our Lincoln office by email or by post.  The complaint will be acknowledged within 3 working days of receipt of the complant,  investigated thoroughly in accordance with our internal procedures and a reply sent to you within 21 days of receipt of the complaint.

 

If this still fails to resolve the issue,  we  offer independent mediation between the complainant and the company through The Property Redress Scheme  https://www.theprs.co.uk/