Complaints Procedure - Bond Housing Group (Lincoln) Limited and subsidiary companies ("Bond Housing Group")

Complaints Procedure


Bond Housing Group aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:


If you wish to make a complaint please initially contact us by telephone on 01522 246 724 to try  to resolve the complaint informally.  


If we are unable to sesolve your complaint at that stage:


Please  contact  the Managing Director at our Lincoln office by email or by post.  The complaint will be acknowledged within 3 working days of receipt of the complant,  investigated thoroughly in accordance with our internal procedures and a reply sent to you within 21 days of receipt of the complaint.


If this still fails to resolve the issue,  we  offer independent mediation between the complainant and the company through The Property Redress Scheme

Lettings 01522 246 724

Studios + Co-Living 01522 241 242 

Sales  01522 246 145

Developments  01522 246 077





Registered in England and Wales Company Number: 10132214 

Registered with PRS

Registered with Client Money Protect

Registered with DPS No. 1747242

Registered with ICO No. ZA180202

Tenant Fees Act:

Bond Housing Group (Lincoln) Ltd



Lincoln LN6 7DQ

Deposit Protection Service member Bond Housing Group Lincoln
Client Money Protect member Bond & Co Letting Agents Lincoln